Implementing a solution from Genisys is the only the start of our relationship with you. We recognise that every customer’s needs are different and understanding this critical requirement is at the heart of our account management philosophy.
We provide a single point of contact for all our customers to enable them to seek advice on all matters, including:
Getting the best return on their existing investment
By providing this single point of reference we keep our customers informed of advancements and issues of which they need to be made aware.
Building a long term relationship
The designated account manager will also ensure that all work undertaken is of the highest standard. During the implementation of your solution, your account manager will work closely alongside our technical team, to ensure that your project runs smoothly and meets your specific business requirements.
In addition your account manager will assist you by providing information you may require in order to build a business case for future investment. They will also arrange visits to relevant reference sites and provide detailed proposal or tender responses.
A Genisys account manager is much more than a sales person. They have an excellent technical knowledge and a complete understanding of Genisys and its solutions. They are an invaluable resource to ensure that the initial project runs successfully. They will then offer advice on how to move your business forward, matching your growing business needs to the latest technologies, services and solutions and ensuring we maintain a long term relationship.