Genisys believes that our support services are a fundamental aspect of the project lifecycle. We provide the highest levels of support by staying loyal and close to our customer base. In order to deal with today’s complex IT environments you need a reliable support partner who understands your business, backed by a team of experienced professionals who possess the skills that you require and can respond immediately when needed.

As an independent supplier we understand the issues sometimes encountered from deploying multi vendor solutions. These can include escalating support costs and issues of incident ownership. Working closely with our partners Genisys has developed relationships allowing us direct access to vendor technical support centres, managing any incidents via our technical 'Service Desk'.

While Genisys strives to deploy only the most reliable and available systems to all our clients, we also understand things can sometimes go wrong. It is for this very reason we have a structured support operation focused on making sure that your infrastructure investment and your production service is constantly available. All of Genisys' support consultants are vendor trained and independently certified to the highest industry standards. In addition to this our support operation has access to vendor databases to ensure we have the most up to date information and fixes from around the globe.


Time Bank

Time Bank is a points-based support framework that gives you control over how your support is accessed and utilised. Your time bank points are used in accordance with the level of support that you require - on-site call outs, telephone support, remote dial up, you may even need to organise some in-house training for your staff. You are not controlled by the usual constraints of a standard service agreement, giving you the flexibility to choose the level of support that you require.


Points

  8 Points – 1 Day
  4 Points – ½ Day
  2 Points – Dial In
  1 Point – Telephone Call

We can provide network auditing; server monitoring; identify, diagnose and resolve problems locally or remotely; routine engineer visits and provide emergency engineer response when required.

Genisys' aim is for you to offload the strain and administrative burden of a standard IT support contract so that we can provide you with the flexibility of service that you demand. We treat each support call with the individual attention that it deserves, providing qualified expertise, backup and support, enhanced by a cost-effective pricing structure that is simply reflected in the services that you use.

Managed Services

Systems Management

Systems Monitoring

Free IBM Server Offer