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To discuss how we can help make a difference, contact Genisys and speak with one of our managed services consultants today.

P: 1300 220 888

E: info@genisys.com.au

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Genisys provides a flexible modular approach to system management, ranging from single system management to a complete IT infrastructure managed service, maintaining the operational efficiency and reliability of your IS architecture within a defined services delivery framework.

You can outsource as little or as much as of your IT management as needed, either on a selective or progressive basis. Our advanced consultancy skills set us apart from traditional managed service providers. As a leading managed service provider, Genisys provides you with an effective lifecycle approach to outsourcing, ensuring the benefits of new technologies are evaluated as an integrated consultative review process, identifying when your IT environment should be enhanced to improve business operations.

Service Offerings


Service Desk & Client Management	Providing end users with a single focal point to raise requirements or issues. Our advanced remote support systems ensure users are provided with a highly responsive and efficient service wherever they are. Integration with field based services for desk-side assistance and proactive outbound communications ensure clients are regularly informed of progress on any escalation. 3rd party contracted support service relationships can be efficiently managed as part of a client request, delivering a seamless service delivery model to end users.

Systems Management	Full system administration service for configuration management, system processes maintenance, availability and performance monitoring of key systems, maintaining system availability and operational effectiveness

Application Management	Support and administration of business applications, integrating operating system, back office application and line of business solution skill sets within a single service delivery framework.

Managed Network Services	Management of IP communications infrastructure, in line with a guaranteed service level response. We deliver a modular approach from fault, utilisation & performance network monitoring services to identify network service trends, through to a full outsourced management service for proactive configuration, security and QoS management.

Managed Security Services	Management & support of security systems requires particular emphasis on policy as well as system management. Our inclusive approach to developing a security policy framework coupled with active security monitoring and high skilled system management services provides a partnership approach to delivering a reliable enterprise security framework..

Software Patch Management	Maintain system security and reliability, ensuring systems are continually updated under change control with all vendor critical software updates.

Inventory Management	Regular auditing of IT systems and deployed software assets.