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Genisys delivers automated and proactive system, application availability and performance monitoring services, enabling you to outsource key monitoring activities that are often time consuming and inefficient for in-house staff to manage. 24/7 coverage ensures availability and performance of critical systems while application processes are maintained in an optimum manner; with fault detection, performance bottlenecks, software updates and application process failures are detected at the earliest opportunity.

Consequently, you can improve the efficiency and reliability of your IT infrastructure and services while reducing the costs of existing operations.

Service Offerings


Fault Monitoring	Automated detection of system failure events ensuring system uptime is optimised.

Operation Monitoring	Proactive monitoring of key system resources either on a continuous or investigation basis, identifying performance bottlenecks when key resource thresholds are exceeded, such as CPU, hard disk or memory.

Application Availability	Access, content or process based monitoring of key business applications, ensuring any disruption of service is detected, and where possible automatically corrected at the application layer.

Anti-Virus Management	Provides regular monitoring of critical systems to confirm virus pattern updates are correctly downloaded; ensuring any update failure is detected.

Data Backup Monitoring	Genisys analyses backup confirmation routines and alert procedures investigating any events where a successful backup is not confirmed, minimising the risk of losing essential system data.

Network Monitoring	Continuous monitoring of your network communications infrastructure, automatically detecting network device or link failures, ensuring the best possible response to network failure events, whilst measuring overall network utilisation to collate usage trends.

System Security Vulnerability Updates	Deployment of the latest security vulnerability hot fixes or patches to server operating systems such as Microsoft Windows Server.

System Administration	Full system administration services to manage the configuration of server hardware and general release software deployed and supported by Genisys.

User Account Administration	The system configuration administration service may be complemented with full user account management

Network Device Configuration Backup	An automated service whereby archive copies of configuration files are stored ensuring that a network device can be recovered following a serious failure event. Periodic scanning of devices detects and captures future changes.

System Backup Failure Monitoring	Backup monitoring - identification when a failure may have occurred, thus minimising the risk of losing essential data.