Our core values of Trust, Integrity and Professionalism (TIP) are demonstrated in the work that we do each day, delivering high quality solutions and services across a diverse range of industries.

With a successful history spanning almost 2 decades, Genisys has become a trusted partner in the mid-size, enterprise markets and public sector, with clientele traversing multiple industries.

At Genisys, we understand that success is all about sustaining long-term relationships. We understand that every business is different. We listen to you and pride ourselves on our ability to tailor our approach to suit your business. The methodologies we use are broad, ranging from those that are well-known and trusted, to our clients’ own proven methodologies.

Our professional yet adaptable approach allows our staff to integrate into your business and we work in partnership with you right from the onset. We offer business and technology consulting services covering the entire lifecycle of a program.

We shape your vision into an executable plan, manage your development, and work intimately with your team to ensure that you achieve your outcomes. Our experience and expertise will be there to support you and your business from concept to delivery.

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DIRECTOR (INFRASTRUCTURE & SOLUTIONS)
ROB GEORGIEVSKI

With over 25 years of experience working exclusively in the IT industry, Rob is a trusted consultant and advisor to leading organisations across Asia Pacific.

With a strong focus on Infrastructure solutions, Rob’s career has included senior engineering and senior executive level roles with accountability for technology strategy and transformation, infrastructure and operations, enterprise architecture, organisational change management and program management with industry experience extending across financial services, aviation and technology services.

Rob is responsible for developing and maturing Genisys’ service offerings, leading technical services teams that focus on customer outcomes, delivering superior results, seek improvement initiatives and work together to deliver business outcomes.

DIRECTOR (DATA CENTRE SERVICES)
PETER SRBINOVSKI

Peter is an accomplished, accountable, self-motivated and very experienced senior business and Information Technology Executive with over 27 years industry experience, specifically in Enterprise Infrastructure & Architecture, Database Services, Business Intelligence and Software Development.

With extensive business, information & communication and technology experience and industry knowledge spanning financial services, government and technology services, Peter specialises in delivering systems that meet or exceed availability and business continuity requirements, specifically working with complex business ecosystems.

Having significant Leadership, Program/Project and Operations management experience, Peter has specialised in managing highly effective teams of DBA’s, Business Intelligence, and Infrastructure Professionals in delivering high-performance systems with maximum uptime.

Peter also has a broad experience and capability in identifying trends, providing strategic direction and leadership to support innovation, business change and transformation.

DIRECTOR (OPERATIONS & SERVICE DELIVERY)
BOB JOVANOVSKI

A result-driven IT Executive with more than 25 years experience in diverse environments, Bob is a dynamic, accomplished Service Delivery Manager, highly regarded for building service management frameworks and driving operational excellence.

Known as a decisive leader with the capacity to develop service and operational readiness discipline in support of operational compliance. Recognised for flawlessly managing complex projects and diverse teams to exacting standards. Bob is an Out-of-the-box thinker who champions innovative solutions to the development of policies and procedures, while ensuring compliance, security, and governance.

Bob is passionate about developing teams, empowering people and delivering outcomes. A seasoned veteran of effectively managing resources to deliver on contracted SLA’s, Bob can extract the best out of his service delivery team be they local or working countrywide.

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Culture is the heartbeat of our organisation and is the backbone of our success. Our culture is clear and built on loyalty, trust and the empowerment of self-directed teams and individuals. Genisys encourages this culture through its day to day activities and leadership styles and is underpinned by attracting and retaining quality people in the business.

The company currently employs over 50 full-time employees across Australia. Over 80% of our staff have provided more than 3 years of continued service to the company and we are proud of having a 90% staff retention rate since 2006.

Genisys retains quality employees by providing in-house and external training and development programs so that employees are continually up-skilled in their respective fields of expertise.

The development of employees has allowed the company to provide career planning, opportunities and promotion from within the organisation resulting in a skilled, high performing, cohesive and loyal team culture and stable workforce.

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Today, 280+ businesses across the private and public sectors rely on us for all their ICT requirements, including mission-critical infrastructure to run their business.

Our clients benefit from outstanding service levels and a can-do approach, backed by enterprise level infrastructure and mature quality management processes.

Our customer’s success is our passion. Our customers rely on Genisys to help them to make the smartest technology investments and to provide the perfect level of on-going support for their individual business needs. And we’re doing something right – over 95% of our customers choose to stay with us long-term.

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With our unwavering desire for continual self-improvement, we decided to up the ante and prove to ourselves and demonstrate to our customers that our commitment to uphold the highest standards was important to us. We embarked on a journey to attain dual certification in ISO 9001:2015 Quality Management System and ISO/IEC 27001:2013 Information Security Management.

With the entire Genisys team up for the challenge, we set ourselves an aggressive target of 10 months to achieve our goal.

In 8 months we achieved the following:

• September 2016 – The process of constructing our management systems begins
• December 2016 – Genisys attains certification in ISO 9001:2015 Quality Management System
• April 2017 – Genisys attains certification in ISO/IEC 27001:2013 Information Security Management

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With our passion for innovation and commitment to deliver value to our customers, Genisys decided to find a way to address this growing trend. We embarked on an idea to build out a secure and scalable hosted infrastructure platform that was managed by experts, with the goal of providing customers the ability to consume resources and applications “as a Service” in the form of an operational expense. This ensured that our clients could still have access to the latest technologies without having to commit to expensive capital expenditures and human resources to manage them.

As it turns out, we were one of the first ICT companies to launch an Infrastructure-as-a-Service (IaaS) cloud computing product in Australia, branded “Terra”, which is a true testament to our vision of being innovators.

Genisys has partnered with Equinix to ensure the “Terra” platform is securely hosted in top tier data centres that maintain compliance with international and regional standards including ISO 27001, PCI DSS and SOC1-Type II and have an industry-leading track record of uptime greater than 99.99999%.

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Every system and every process was refined and tested against our new philosophy of bringing enterprise quality with small business agility. We committed to mature as an organisation and achieved the following soon after:

• We implemented ITIL methodologies
• We became an ISP, bringing MPLS networking in-house to guarantee quality
• We recruited experienced support and management staff
• We upgraded our ticketing system to support our processes and add flexibility
• We allocated full time staff to ongoing process improvement roles

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