We’d proven that we could deliver better service and pricing than some of the largest and better-known IT companies in Australia. This event was the catalyst for us to overhaul Genisys from the ground up.
Every system and every process was refined and tested against our new philosophy of bringing enterprise quality with small business agility. We committed to mature as an organisation and achieved the following soon after:
- We implemented ITIL methodologies
- We became an ISP, bringing MPLS networking in-house to guarantee quality
- We recruited experienced support and management staff
- We upgraded our ticketing system to support our processes and add flexibility
- We allocated full time staff to ongoing process improvement roles