Managed Services

Tailored solutions from a trust MSP. Our solutions come with high levels of security, protection, and Australian based support.

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For a complete Managed Service Solution

We offer a wide range of Managed Services that can be tailored to meet specific businesses and their system needs. All our Managed Services come with high levels of security and protection, Australian based support and comprehensive monitoring and management. 

Additionally, our Managed Services are supported by our Account Governance Structure. This means we employ the best practices and operating mechanisms to establish an account team, with an account management and service-delivery structure.  Our Account Management structure provides customers with a single point of accountability, clearly defined roles, and the ability to rapidly apply change and act.

Security Solutions

Top Tier Security

Genisys takes security seriously, from network perimeter, End Point operations, Penetration Testing, Vulnerability Scanning, and remediation. 

Multi-disciplinary Team

High Level Support

Genisys has an Australian Based Support team that can augment your business and IT Team. Our team can provide 24/7 IT support.  

Service Excellence

Superior Protection

You can add back up and disaster recovery services to your plan. And have added security with multiple locations and protected private clouds. 

Network Services

Comprehensive Management

Our service management platform allows for easy deployment, recording and reporting of managed cloud assets.

Provisioning Times

Proactive Monitoring

Straightforward monitoring of your cloud managed services, including all your assets from the Genisys service management platform. 

Managed Services that we provide

Your business can choose any combination of our managed services below. Or can get in contact with Genisys to create a bespoke managed service solution, we’re here to support you.

Let us manage your Microsoft 365 tenancy. Our experienced Australian based IT team will look after all incidents, requests, monitor applications and conduct reports to ensure everything is working seamlessly. 

Additionally, we have multiple support tiers available, giving business’s more choice to maximise their investments in Microsoft 365 programs.  

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Our infrastructure services provide full implementation and on-going operational support of your IT infrastructure located on or off-premises.

We manage, maintain, and optimise your IT infrastructure. Some services we offer include:

  • Physical, virtual or on-premise server management
  • Operating System management (Microsoft and Linux) platforms
  • Secure Cloud Base storage
  • Hardware maintenance

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Our Infrastructure-as-a-Service (IaaS) solution allows for speedy delivery, with Virtual Machines being provisioned in hours and physical servers in days. We can assist with computing power to computing infrastructure, applications, business workflow systems and personal collaboration, can be delivered to you over a network, wherever and whenever you need it.

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Our Virtual Desktop solution is perfect for companies who require a high level of security, require rapid scaling of their end user population, or have a working environment that’s spend over multiple locations.

Genisys can help:

  • Provide end to end support of your Citrix platform
  • Monitor and maintain the lifecycle
  • Manage and maintain the core infrastructure to provide a complete experience

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Our managed service team monitor and maintain the life cycle of the desktop hardware, operating systems, and applications. We ensure users have an optimal desktop experience to have their daily functions achieved.

This includes the management of the following: 

  • Patch and Security management
  • Third-party application maintenance
  • Anti-Virus protection
  • Performance monitoring and maintenance (24/7 monitoring)

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A comprehensive end-to-end solution designed to reduce risk, improve cyber-security, and minimise downtime. The Genisys team effectively manages our customers IT environments from end-to-end, and can reduce the pressure on your business by: 

  • Taking the headache away with our extensive experience in delivering Managed Services. 
  • Efficiently dealing with complex systems and services
  • We help with purchasing, building, and delivering IT
  • Managing all aspects of your IT requirements, from an internet connection to a third-party application

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Our Network Services bring greater reliability and flexibility to your network infrastructure and efficiently migrates businesses to a high-performance network environment. Your business can rest easy knowing that they have secure and reliable access to their corporate resources while still being protected against intrusions and threats. 

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Genisys VoIP  phone systems delivers local and long distance, feature-rich internet phone service with online account management from Administrative to User levels. 

Services include voicemail, support for soft-phones, virtual conference rooms, call recordings, extension roaming, PBX interconnection, Caller ID, Advance reports, call queues, IVR and a whole lot more. 

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Why Choose Genisys as your Managed Service Provider

Genisys is an Australian Managed service provider (MSP) with over 20 years’ experience. We understand the importance of business growth and operational efficiencies and that’s why we specialise in providing reliable, scalable, and secure Information and Communication Technology (ICT) environments. This includes proactive monitoring, accurate diagnostic and 24/7 IT support services that cover every aspect of our customer’s physical, virtual and network infrastructure. 

Furthermore, Genisys has a strong partnership with Equinix as this ensures our Cloud Platform is securely hosted in top tier Data Centres. These Data Centres maintain compliance with international and regional standards including ISO 27001, PCI DSS and SOC1-Type II and have an industry-leading track record of uptime greater than 99.99999%. And finally, Genisys ITIL aligned processes are certified to ISO9001 Quality Assurance which means the processes are regularly audited and updated to provide compliance to standards.

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Genisys Managed Services Framework

Unlike other Manage Service providers, we get you complete transparency with our Managed Services Approach –

The Managed service: Provide a formal support capability to our customer base for their infrastructure and application environments.

SLA Management: Work to deliver support within SLA targets. Suitable transparency and communication across the process is mandated.

Periodic Reporting: To ensure that our customer’s get visibility of open/closed tickets as well as quantitative evidence to resolving issues.

Improvement: We continually strive to improve the outcome for our clients. We will also raise opportunities for improvement as we assess the landscape. 

Innovation Pathways: We work with our customer’s teams to ensure that options are always available for consideration and act as inputs into future planning. 

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Managed Services FAQs

Managed IT Services means Services whereby the Managed Service Providers, such as Genisys, agrees to either manage the Information technology in the customer’s IT environment or otherwise to manage the external delivery of services to a customer. 

The term Managed Services may include the support of the following IT services:

Management of IT hardware, desktop environments, server environments, network environments, telephony, service desk, printers, project services or any combination of any of these; or any other technology or environment that is agreed to by the customer and Genisys.

Genisys Managed Services are tiered and tailored to meet business and system specific needs offering you the flexibility to choose services optimised for a successful outcome. You can choose to augment your IT team or opt for the complete remote management of your infrastructure. Additionally, by using managed IT services from Genisys your business can reduce IT costs and improve operational efficiencies, freeing business resources to focus on business outcomes.

We provide high level support to small and medium size business across several industries, including Federal and State Governments, Financial Services, Health, Agriculture, Real Estate, Not for Profit, Transport.

The Service Management Foundation

Comprises the ITIL Functions and Processes to deliver accountable, sustainable, predictable, and transparent operational support of a customer’s infrastructure, delivered by comprehensive and targeted reporting available to authorised customer representatives via an interactive Portal as well as a Service Delivery Manager where appropriate.

If you would like to find out more about our Managed Services, please fill out the form below and one of our specialists will get back to you shortly.

Contact Genisys today on 1300 220 888

Other Services you may be interested in

Cloud Services

From cloud servers to hosted PBX or virtual desk to cloud backups, low-cost cloud solutions help you get started with minimal investment.

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Cyber Security Services

Security Services

Cyber security is always best left in the hands of the experts. The Genisys team deliver 24-hour monitoring of digital assets.

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Professional Services

Managed Services

From network design and security to cloud migration, Genisys will ensure your IT function is exceptionally fit for purpose.

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