Managed Services

Leave your IT Infrastructure and Application Management to us, the Genisys team are experts in delivering exactly what your business needs.

How our Managed Services can benefit your business

With Genisys’ Managed Services, your IT environment is managed by our Service & Network Operations team who are well-trained, certified specialists who live and breathe IT Infrastructure, Cloud Technology and Security. In addition, Genisys’ team of IT experts are responsible for –

Service Management

Service Management

Multi-disciplinary Team

Multi-disciplinary Team

Service Excellence

Service Excellence

Leading Growth

Leading
Growth

Support & Maintenance

Support & Maintenance

Delivery

Delivery

Upgrade to Genisys’ Managed Services –
Our service and response rates are second to none!

Genisys has a truly national reach across Australia and provides a high-quality level of service with extremely fast resolution timeframes. Our engineers and partners work around the clock to ensure proactive support for critical environments.

Managed Services that we provide

Genisys has broad knowledge on assisting our clients within different aspects of managed services. Below are some examples of the type of work we do.

Being an Managed Service Provider (MSP) we provide managed services to all size business in particular the small and medium-sized businesses (SMBs) where there are limited in-house IT capabilities, so they may view an MSP’s service offering as a way to obtain IT expertise. Larger enterprises also require our services for a variety of reasons such as, budget pressure and hiring limitations, which may result to an MSP to supplement in-house IT staff.

We often get approach to assist our customers with managing their Office 365 tenancy.

Our responsibilities comprise of tasks such as adding and removing users, changing licenses, and resetting passwords through to security or device management, backups. Features we can manage –

  • Exchange Mail
  • Teams
  • SharePoint
  • OneDrive
  • Intune
  • Multi-factor Authentication for Office 365
  • Applications
Whether you have your infrastructure on-premise, in a third-party cloud or within our Genisys cloud, managing, maintaining and optimizing is what we specialise in.

With a great wealth of knowledge and vast range of tools, we make your experience assuring. Some examples of how we help our customers –

  • Physical, virtual or on-premise server management
  • Operating System management (Microsoft and Linux) platforms
  • Secure Cloud Base storage
  • Secure Backups allowing to self-manage or allow us to manage
  • Hardware maintenance
To keep our customers in compliance and take away the vulnerability, our managed service team monitor and maintain the life cycle of the desktop hardware, operating system and applications. The key goal to ensure end users have an optimal desktop experience to have their daily functions achieved. Key management includes –

  • 24/7 monitoring
  • Patch management
  • Security management
  • Third-party application maintenance
  • Anti-Virus protection
  • Performance monitoring and maintenance
Our skill set allows us the ability to manage our customers IT environments end to end. A lot of small to medium businesses use our services as an extension of their office, and label us their IT department. They find our knowledge extremely useful which make it cost affective in all aspects of their business.

  • We take the headache away with our extensive knowledge
  • Efficient when dealing with complex systems and services
  • We help with purchasing, building and delivering IT
  • We manage all aspects of your IT requirements, from an internet connection to a third-party application
The network is the heart of any business, which means we need to insure we keep the lights on. The most frustrating part for an employee to experience is an unstable network.

Reliability, compliance and security are the key aspects to ensure a smooth experience. We help many businesses manage there network successfully which has saved the customer a lot of money with our proven experience.

  • Monitor and maintain switches and routers
  • Monitor and maintain Wi-Fi
  • Monitor and maintain firewalls
  • Monitor and maintain internet connectivity
  • Monitor and maintain multi location network connectivity
VoIP stands for Voice over IP services which typically uses the internet/mobile data to make a voice call. We specialise and offer two types of systems –

  • Microsoft Teams Calling – A typical build for this solution is Microsoft/Office 365 licensing and the Genisys SBC (session boarder controller) to deliver the service. We help implement, manage and maintain to deliver a stable and user-friendly experience.
  • Go SIP – Genisys helps implement, manage and maintain a more traditional VoIP system built on Asterisk.

Managing both solutions is second nature for our team. From backend management to softphone and desktop management. We are here to help.

Citrix has become a major part of business in today’s environment. Whether you are working within the office, at home or any other destination (as long as you have an internet connection), Citrix has proven to be a stable and centralised product.

In the words of Citrix themselves –

“Citrix Virtual Apps and Desktops provides virtualization solutions that give IT control of virtual machines, applications, and security while providing anywhere access for any device. End users can use applications and desktops independently of the device’s operating system and interface.

Using the Citrix Virtual Apps and Desktops service, you can deliver secure virtual apps and desktops to any device, leaving most of the installation, setup, and upgrades to Citrix. You maintain complete control over applications, policies, and users while delivering the best user experience on any device.”

How Genisys can help –

  • Provide end to end support of your Citrix platform
  • Monitor and maintain the lifecycle
  • Manage and maintain the core infrastructure to provide a complete experience

Our Vendors

The Service Management Foundation

Comprises the ITIL Functions and Processes to deliver accountable, sustainable, predictable, and transparent operational support of a customer’s infrastructure, delivered by comprehensive and targeted reporting available to authorised customer representatives via an interactive Portal as well as a Service Delivery Manager where appropriate.

If you would like to find out more about our Managed Services, please fill out the form below and one of our specialists will get back to you shortly.

Contact Genisys today on 1300 220 888

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