Genisys Managed Services Framework
Unlike other Manage Service providers, we get you complete transparency with our Managed Services Approach –
The Managed service: Provide a formal support capability to our customer base for their infrastructure and application environments.
SLA Management: Work to deliver support within SLA targets. Suitable transparency and communication across the process is mandated.
Periodic Reporting: To ensure that our customer’s get visibility of open/closed tickets as well as quantitative evidence to resolving issues.
Improvement: We continually strive to improve the outcome for our clients. We will also raise opportunities for improvement as we assess the landscape.
Innovation Pathways: We work with our customer’s teams to ensure that options are always available for consideration and act as inputs into future planning.