Managed Infrastructure Services – Support and IaaS

Managed Infrastructure Services offering full implementation and on-going operational support of your IT infrastructure located on or off-premise.

Purpose-built Private Cloud using an Infrastructure as a Service (IaaS) Model

Access virtualised computing and storage capacity over a remote network connection. This Terra platform is exclusively available to our customers over the Genisys Private IP Network. Your business can modernise its data centre architecture and integrate existing internal infrastructure/ clouds with the Genisys Virtual Private Cloud.

Genisys Private Cloud is built on enterprise technology to ensure guaranteed uptime and service delivery. Furthermore, we have strategically partnered with Cisco, Nimble Storage, and Palo Alto to deliver a best-of-breed environment. Genisys Cloud platform operates on our enterprise-class SmartStack Cloud. An integrated infrastructure solution by Cisco and Nimble Storage that ensure high performance, scale, and availability.

Improved IT Efficiency

Streamlining operations to reduce service management efforts, furthermore, identifying and eliminating cost duplications and overcapacity issues.

Cyber Security Services | MSSP | AI algorithms | Direct expert access

Service Agility and Flexibility

We provide a more agile model of SLAs and on-demand solutions with improved service provisioning speed through automation.

Smooth Transition

From legacy IT to consolidated Converged Infrastructure. Incremental transformation process to avoid the risk of disruption.

Improved Operations

Through infrastructure modernisation and operational improvements. Paired with tightly matched supply and demand elements.

Minimise Downtime

Genisys has a proactive approach to IaaS maintenance, minimising downtime with enhanced data security and availability.

Genisys Infrastructure as a Service (IaaS) platform

We define Infrastructure as a Service (IaaS) as the means through which everything from computing power to computing infrastructure, applications, business workflow systems, and collaboration, can be delivered to you over a network, wherever and whenever you need it.

We provide infrastructure services as a fully managed IT solution, providing full implementation and ongoing operational support of your IT infrastructure on or off-premise. Additionally, we give businesses more choices and can deliver specific infrastructure management and support services as part of specialised projects or augmentation services.

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Genisys Infrastructure Services

Physical, Virtual or
On-premises Server
Management

Operating System
Management (Microsoft
and Linux) Platforms

Secure Backups allowing
to Self-manage or allow
us to Manage

Secure Cloud Base Storage

Hardware Maintenance

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Why choose Genisys as your MSP

Our experienced Infrastructure Managed Services team has an average tenure of 10+ years in the industry. They have consistently delivered on IT Infrastructure and related technologies. Including the design, deployment, migration, and support of infrastructure services.

We offer a scalable range of consumption-based hosting solutions to suit your needs. Whether you’re a small business looking to host a website or a large corporation with complex requirements, Genisys will deliver.

Furthermore, Genisys Infrastructure as a Service platform provides even greater contract flexibility with minimum volume and term commitments, and no termination expenses for reductions in capacity. Our operational agility allows for speedy delivery, with Virtual Machines provisioned in hours and physical servers in days.

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Managed Infrastructure Services FAQs

What are Infrastructure Services?

Infrastructure Management Services provides maintenance and support of supported environments. Clients can focus on core business services and improve resource and financial efficiency.

Infrastructure Services include information systems, hardware, communication tools, management tools, and other IT assets to support the delivery of the customers’ programs and corporate services.

These service areas are:

Data Centre Facilities
Compute Infrastructure
Storage Infrastructure
Network Infrastructure
Local Area Network
Wide Area Network
Telephony Services
Platforms & Services
Backup & Disaster Recovery
ICT Security
Operations and Management

ICT Security
Operations and Management

How is Infrastructure as a Service implemented?

Transition into a service can be broken down into two main stages – Assess and Transition.

In the Assess Stage, we will determine the current support model and capture all the information to set a suitable baseline and benchmark for all parties to work. Including background review, performance assessment, documentation review, issue review, RACI overview, and Managed Service Plan validation.

In the Transition Stage, we will move the client to their new managed service support model, agreed upon in stage 1. In this stage, a knowledge handover execution, transfer application and infrastructure management responsibilities, work migration, organisation transformation, and valid steady state.

Why you can trust Genisys’ transition approach

Genisys uses a low-rick transition approach, utilising proven transition methodologies with applied technology enablers to create flexible, transaction-based consumption models. While still standardising and automating processes to drive operational efficiencies, increase productivity and ultimately deliver improved services.

Can I scale my service up or down with Genisys IaaS?

Genisys provides a consumption-based service model for our portfolio of services. Our customers can shrink and grow as required to support the business. It offers the flexibility to increase IT resources needed to meet growth cycles, higher business demand cycles, and end-user Flexi requirements.

How does Genisys provide support?

IT Service Desk Support

Through our Service Desk Support Solution, customers staff and Third-party service providers are able to count on Genisys as a seamless complete solution for all IT support issues. Users get assistance through a variety of options that fit the urgency and specific nature of the issue.

Our User Support Customer Service Portal (Dashboard) enables you to access network status and performance information, service management reports as well as providing the ability to submit new service requests to the Service Desk.

IT operational Support

Operational Support includes operating system monitoring and configuration support. This service includes scheduled image reboots to reset image and prevent image operating problems for customers Infrastructure.