MyGenisys Portal

MyGenisys Portal a secure and easy-to-use customer portal.

MyGenisys Portal – Secure, reliable, and always here for you

At Genisys, we are dedicated to providing our customers with a secure and easy-to-use customer portal that enhances your experience and streamlines your interactions with us. Introducing the MyGenisys Customer Portal, designed to meet all your service needs efficiently and effectively.

Why Use the MyGenisys Portal?

Easy Setup and Use

Our user-friendly interface ensures that you can set up your account and navigate through the portal without any hassle. Whether you are creating service tickets, checking ticket statuses, or accessing support tools, everything is just a few clicks away.

Contract Formation | Enhance data security | data warehouse solutions | data services | Enhanced collaboration

Collaboration and editing

Our intuitive service desk board helps you find your way around the portal with ease. It provides a comprehensive overview of your interactions, allowing you to stay organised and informed at all times.

MyGenisys Portal Key Features

Portal Notifications

Stay updated with real-time notifications about your service requests, ticket statuses, and other important updates.

Create Service Tickets for Incidents and Requests

Easily create service tickets for any incidents or requests you may have. Our streamlined process ensures that your issues are addressed promptly.

Check Status of Existing Tickets and Provide Updates

Keep track of your open tickets and provide necessary updates. The portal allows you to monitor progress and communicate directly with our support team.

Access Online Training Courses

Enhance your knowledge and skills with our online training courses. The portal provides easy access to a range of courses designed to help you make the most of our services.

Direct Online Web Chat

Need immediate assistance? Use our direct online web chat feature to get in touch with our support team instantly.

Support Tools

Access a variety of support tools to help troubleshoot and resolve issues independently. Our tools are designed to empower you with the resources you need.

Online Service Desk Articles

Browse our extensive library of service desk articles. These articles provide valuable insights and solutions to common issues, helping you resolve problems quickly.

Get Started Today

To help you get started, we’ve created a detailed tutorial on how to use the MyGenisys Customer Portal as an end user. This step-by-step guide will walk you through all the features and functionalities, ensuring you can make the most out of your portal experience.