Who is Genisys?

Multi-disciplinary Technology Specialists who believe in the highest level of Trust, Integrity and Professionalism to improve the way technology is used to benefit businesses

Our History

The early 2000’s was an exciting time for IT. Digital technology was transforming our lives, and with each innovation, it became clear that digital was the future. Genisys was born into this pioneering time. Created in May 2001 with one goal: deliver innovative services and solutions to enterprises with an active, ethical and compassionate approach to our partners, clients and the communities where we live and work.

Our core values of Trust, Integrity and Professionalism (TIP) are demonstrated in the work that we do each day, delivering high quality solutions and services across a diverse range of industries.

With a successful history spanning almost 2 decades, Genisys has become a trusted partner in the mid-size, enterprise markets and public sector, with clientele traversing multiple industries.

At Genisys, we understand that success is all about sustaining long-term relationships. We understand that every business is different. We listen to you and pride ourselves on our ability to tailor our approach to suit your business. The methodologies we use are broad, ranging from those that are well-known and trusted, to our clients’ own proven methodologies.

Our professional yet adaptable approach allows our staff to integrate into your business and we work in partnership with you right from the onset. We offer business and technology consulting services covering the entire lifecycle of a program.

We shape your vision into an executable plan, manage your development, and work intimately with your team to ensure that you achieve your outcomes. Our experience and expertise will be there to support you and your business from concept to delivery.

Genisys was founded in 2001 as one of the first true Managed Service Providers providing unlimited support to small businesses. We grew steadily, primarily through word of mouth, to support about 40 businesses and 1000 end users across Sydney. Our early success was due to our value-driven and results-oriented approach; we went above and beyond to get the job done, we delivered on the promises we made and we were smart about the technology we recommended to save our customers money.

In 2004, Genisys gained our first of many “Enterprise” customers – delivering professional services and support to the 600 staff of a multinational aviation solutions provider with offices located across Australia (nationwide), New Zealand, Indonesia, Malaysia, Philippines, Hong Kong, China and United Arab Emirates. This customer was growing tired of the inflexibility and lack of responsiveness of the traditional large IT outsourcers and was referred to Genisys by a mutual client. They took a risk by going with a small provider and we repaid it by delivering a huge increase in end user satisfaction, successful delivery of projects and delivering at a significantly lower price point.

We’d proven that we could deliver better service and pricing than some of the largest and better-known IT companies in Australia. This event was the catalyst for us to overhaul Genisys from the ground up.

Every system and every process were refined and tested against our new philosophy of bringing enterprise quality with small business agility. We committed to mature as an organisation and achieved the following soon after –

  • We implemented Information Technology Infrastructure Library (ITIL) methodologies
  • We became an Internet Service Provider (ISP), bringing Multiprotocol Label Switching (MPLS) networking in-house to guarantee quality
  • We recruited experienced support and management staff
  • We upgraded our ticketing system to support our processes and add flexibility
  • We allocated full time staff to ongoing process improvement roles

In 2006, Genisys started to see an increasing trend in the market where organisations were opting to extend hardware maintenance agreements for Information Communication Technology (ICT) infrastructure in favour of upgrading as part of their normal refresh cycles.

With our passion for innovation and commitment to deliver value to our customers, Genisys decided to find a way to address this growing trend. We embarked on an idea to build out a secure and scalable hosted infrastructure platform that was managed by experts, with the goal of providing customers the ability to consume resources and applications “as a Service” in the form of an operational expense. This ensured that our clients could still have access to the latest technologies without having to commit to expensive capital expenditures and human resources to manage them.

As it turns out, we were one of the first ICT companies to launch an Infrastructure-as-a-Service (IaaS) cloud computing product in Australia, branded “Terra”, which is a true testament to our vision of being innovators.

Genisys has partnered with Equinix to ensure the “Terra” platform is securely hosted in top tier data centres that maintain compliance with international and regional standards including ISO 27001, PCI DSS and SOC1-Type II and have an industry-leading track record of uptime greater than 99.99999%.

Fast forward to 2016 and Genisys is now a growing team of highly skilled individuals located across 3 offices in Sydney and Melbourne, supporting a growing list of diverse customers in the public and private sectors.

With our unwavering desire for continual self-improvement, we decided to up the ante and prove to ourselves and demonstrate to our customers that our commitment to uphold the highest standards was important to us. We embarked on a journey to attain dual certification in ISO 9001:2015 Quality Management System and ISO/IEC 27001:2013 Information Security Management.

With the entire Genisys team up for the challenge, we set ourselves an aggressive target of 10 months to achieve our goal.

In 8 months we achieved the following:

  • September 2016 – The process of constructing our management systems begins
  • December 2016 – Genisys attains certification in ISO 9001:2015 Quality Management System
  • April 2017 – Genisys attains certification in ISO/IEC 27001:2013 Information Security Management

With our capabilities in business strategy and technology management, combined with Genisys’ strong Infrastructure and Managed IT service capabilities, we believe we are the genuine alternative to Australia’s Tier 1 IT Service Providers.

Today, 280+ businesses across the private and public sectors rely on us for all their ICT requirements, including mission-critical infrastructure to run their business.

Our clients benefit from outstanding service levels and a can-do approach, backed by enterprise level infrastructure and mature quality management processes.

Our customer’s success is our passion. Our customers rely on Genisys to help them to make the smartest technology investments and to provide the perfect level of on-going support for their individual business needs. And we’re doing something right – over 95% of our customers choose to stay with us long-term.

Organisation

Genisys is a privately owned company, incorporated and domiciled in Australia.

Genisys operate across 3 locations in Revesby (NSW Service Operations Centre), Sydney CBD and Docklands (VIC Service Operations Centre).
Genisys recognises that great companies are about great people and as part of our vision to become the number one Service Provider in Australia, we are committed to the development and retention of people. With the help of our passionate and experienced sales, technical and operational teams, service excellence is at the core of our business.

Culture is the heartbeat of our organisation and is the backbone of our success. Our culture is clear and built on loyalty, trust and the empowerment of self-directed teams and individuals. Genisys encourages this culture through its day-to-day activities and leadership styles and is underpinned by attracting and retaining quality people in the business.

The company currently employs over 50 full-time employees across Australia. Over 80% of our staff have provided more than 3 years of continued service to the company and we are proud of having a 90% staff retention rate since 2006.

Genisys retains quality employees by providing in-house and external training and development programs so that employees are continually upskilled in their respective fields of expertise.

The development of employees has allowed the company to provide career planning, opportunities and promotion from within the organisation resulting in a skilled, high performing, cohesive and loyal team culture and stable workforce.

Genisys is led by an accomplished coalition of Information Technology experts, progressive business strategists and forward-thinking professionals. The management team at Genisys provide strategic direction, governance and technical oversight for all aspects of the business. The directors are responsible for key areas of the business and ensure service delivery across the board.

Management Systems

Genisys is registered as a quality endorsed company. Our quality system and procedures are accredited across Australia to ISO 9001:2015 Quality Management System (Certificate No: FS 686297).

This recognition demonstrates Genisys’ commitment to quality by incorporating it into our business processes and ensures best practices are utilised in all organisational activities to provide our clients with complete satisfaction and a consistent experience.

Independent third-party audits are conducted across our system and structured internal audits are performed to ensure ongoing compliance and continuous improvement to our systems and procedures.

Our Quality System and the system instructions are subject to continual review and all users can electronically submit change proposals to the System Manager who distributes such requests to other users for review/comment/approval prior to any subsequent implementation.

Genisys approaches its quality management system holistically with all systems and information being available to all our employees.

Genisys has achieved the highly regarded ISO/IEC 27001:2013 Information Security Management (Certificate No: IS 667953) with a scope of “Data Centre and Cloud Hosting Services, Infrastructure and Solutions Consulting and Managed Service Operations including support functions”, in recognition of its best-practice Information Security Management System (ISMS) for handling sensitive information and associated risks.

This standard confirms that Genisys provides services that are safe, reliable, and world class quality. Genisys’ clients take confidence in the fact that their trusted partner has been independently certified and assessed, by impartial third parties, to comply with international best practice.

ISO certification is more than a compliance exercise. The ISO/IEC 27001:2013 Information Security Management System provides a systematic approach to managing sensitive company information so that it remains secure. The standard defines how organisations should manage and treat information securely, including applicable security controls.

It also encompasses people, processes and IT systems by applying a robust risk management process. Companies that comply with ISO 27001 have demonstrated that they manage risks and use processes that allow new risks to be detected and be proactive before issues can be caused.

Genisys harbours a culture of security awareness within our policies, procedures and controls, allowing us to maximise the efficiency and quality of our services and ensure the information of our clients remains safe and secure. All employees are fully engaged in the system and are made aware of their responsibilities through company inductions and ongoing awareness training.

Partners & Certifications

Genisys holds vendor accreditations from NSW Government approved supplier, niche product manufacturers through to strong tier one vendor alliances. Genisys works closely with every major supplier to offer detailed product guidance and support to enhance our client’s ability to proactively manage their IT infrastructure.

Genisys is accredited as an Advanced Supplier on the Department of Finance, Services and Innovation Prequalification Scheme: ICT Services – SCM0020. The ICT Scheme is a panel of prequalified suppliers who can provide a range of ICT solutions to NSW Government agencies and other authorised buyers.

As an Advanced Supplier, Genisys has demonstrated it capabilities and experience and is certified to enter high-risk contracts with any NSW Government agency. Genisys is certified to provide services under the following categories for NSW Government:

  • A01 – Enterprise and Business Architecture
  • A03 – Solution Architecture
  • C01 – Data Centre Services
  • C02 – Data Centre Equipment
  • C03 – Software as a Service
  • C04 – Platform as a Service
  • C05 – Infrastructure as a Service
  • C06 – Migration Services and Cloud Readiness
  • C08 – Cloud Connect Broker
  • D01 – End User Computing
  • D02 – End User Computing Management
  • F01 – Network Equipment
  • J01 – Server Installation, Configuration, and Maintenance
  • J02 – Operations Management
Telstra Global | Partner Enterprise | Partner Business

The Genisys team have over 20+ years experience working with Telstra and as a Telstra Enterprise & Global partner we have access to the following:

  • Accredited professional and Managed Services partner of Telstra – Allows us to procure, bill and wrap our Managed Services and Technology offerings for Telstra customers.
  • Accredited Telstra Teams Calling for O365 partner – Genisys is accredited to order and deliver the Telstra Teams calling platform for clients and support setup as a Professional Service or Managed Service, we have a team of qualified engineers with Teams Admin accreditations on hand to support the platform and our customers.
  • Accredited to support and provide Telstra Data & IP Network solutions locally and globally, Telstra IP telephony (TIPT via Webex), Telstra Cloud, Security and Networking solutions.

The Microsoft Cloud Solution Provider program enables Genisys to directly manage the entire Microsoft cloud lifecycle for our customers. We utilise dedicated in-product tools to directly provision, manage, and support our customers subscriptions. We can easily package our own tools, products and services, and combine them into one monthly or annual customer bill.

To qualify as a Tier-1, a partner must be able to provide project services, managed services or their own IP and demonstrate technical expertise. Genisys has demonstrated these capabilities and has been accredited as a Tier-1 Cloud Solution Provider.

Genisys is a Service Provider on the Equinix Cloud Exchange Global ECX Fabric providing a feature rich, scalable and reliable network service known as Genisys Cloud Connect.

This is a secure, direct, and low latency fibre optic interconnect that allows software-defined interconnection to hybrid and multi-cloud services. Genisys can deploy connectivity to and from all major cloud vendors securely and dynamically, providing a 99.999% uptime on interconnect services.

As a Citrix Service Partner, Genisys provides Citrix-certified Engineers and Architects for Citrix implementations and services to organisations of all sizes.

With Citrix solutions, organisations across all industries can leverage new business opportunities and gain a competitive advantage by using Citrix application delivery infrastructure to deliver optimal application performance and information security to their users in all scenarios, at lower operating costs.

The VMware Cloud Provider Program (VCPP) allows Genisys to provide our customers customised hosted infrastructure solutions with the flexibility in consuming virtualisation solutions and applications on a monthly pay as you go model with no up-front investment.

SAS is the leader in data analytics, having applied analytics to the toughest business problems for decades. With SAS, our customers get solutions built on a powerful analytics platform.

As a certified SAS partner, Genisys brings SAS Analytics products to market and delivers it “as a Service”.

Genisys is committed to keeping our customers IT infrastructure running 24/7 by providing innovative, simple, reliable and scalable business continuity and disaster recovery services.

The Zerto Cloud Disaster Recovery Ecosystem (ZCE) provides a trusted network of Cloud Service Providers (CSP) to enterprises ready to take full advantage of the cloud. ZCE partners deliver replication and recovery services based on Zerto Virtual Replication, Zerto’s award-winning hypervisor-based replication solution.

IPsoft is a disruptive technology company, pioneering innovation in the development and delivery of autonomic and cognitive technologies.

Genisys has taken the leap into the world of intelligent automation by utilising Amelia, an artificial intelligence-powered virtual agent, to help our clients streamline their business processes.

Genisys is a certified IPsoft Implementation Partner, bringing IPsoft products to the Australian market and delivering Artificial Intelligence as a Service via the Genisys Cloud Platform.

Our Vendors

Guaranteed optimal Cloud Security on our Platform

Genisys has also partnered with Equinix to ensure our Cloud Platform is securely hosted in top tier data centres that maintain compliance with international and regional standards including ISO 27001, PCI DSS and SOC1-Type II and have an industry-leading track record of uptime greater than 99.99999%.

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