Professional Services

From network design and security to cloud migration, Genisys will ensure your IT function is exceptionally fit for purpose

Providing end to end solutions for smaller, medium and enterprise clients

In 2004, Genisys gained their first of many “Enterprise” customers – delivering professional services and support to the 600 staff of a multinational aviation solutions provider with many international offices. This customer was growing tired of the inflexibility and lack of responsiveness of the traditional large IT outsourcers and took a risk by going with a small provider. We repaid it by delivering a huge increase in end user satisfaction, successful delivery of projects and delivering at a significantly lower price point.

Network Installations

Network
Installations

Upgrade Services

Upgrade
Services

Relocation Services

Relocation
Services

Cable Infrastructure

Cable
Infrastructure

IT Troubleshooting

IT
Troubleshooting

Telephony Services

Telephony
Services

We understand that every business has different technology needs

At Genisys, we have a team of dedicated engineers that go extraordinary lengths to ensure we exceed client expectations, with our Service Help Desk and Field Services Team providing exceptional levels of service. We provide a comprehensive range of support options to keep your business systems running smoothly and help you cope with, reduce, and even eliminate those inevitable technology glitches.

Solutions and Services that we provide

Our customers trust what we have to say and deliver. If a product or service falls within our disciplines then we will make sure we deliver. Below are some of the jobs we have completed –

IT solutions are often complex with many moving parts so it’s important to have a knowledgeable resource that is accountable for delivering the solution that will work with you and ensure your requirements are met.

We have a dedicated team of PRINCE2 certified project managers with extensive industry experience that will work with you to ensure your solution is delivered on time and on budget.

Database Administration

We provide Database Administration services to customers ranging from small business to public listed companies. Our team of professionals have up to twenty years of experience with Microsoft SQL Server, MySQL and MariaDB. Our DBA-as-a-service options allow you to leverage our skills on an ad-hoc basis, for a few hours per month, or up to a dedicated on-site presence for a particular project, and then adjust up or down our involvement as needs arise.

Data Warehousing and Analytics

Our professionals have developed cutting-edge Data Warehouse solutions for large corporations and government enterprises leveraging Kimball and/or Data Vault 2.0. Some are many TB in size and all are highly performant and adaptable to model changes. We can also develop highly effective dashboards and other analytics using our custom Business Analysis techniques that quickly determine the most meaningful insights to present to each tier of management.

Application Troubleshooting

The wealth of application development, database administration and infrastructure provisioning experience our team possesses is often called upon by clients who need another set of eyes to look over baffling performance or availability problems they have with their own applications. We regularly help find the true cause of these issues and provide a roadmap to help solve them, or can roll up our sleeves and solve them for you on a consultancy basis.

Sometimes a company does not have a complete picture of what their network consists of from a hardware and connectivity perspective. We can help here by organising skilled technicians to audit your premises and complete a detailed data collection document as well as take pictures of your setup and make recommendations to ensure you have a complete set of information to make informed decisions with.

If you have issues with services that are not managed by us, we can assist in troubleshooting as a professional service using our team of highly skilled engineers. As a company we have a diverse range of resources that have exposure and are knowledgeable about a wide variety of products and technologies. We are well placed to identify and troubleshoot issues to ensure you have the support needed to maintain and operate a stable and effective IT environment.

A global logistics carrier had a requirement to relocation their data centre infrastructure to Australia. Downtime could not exceed 1 hour which is a challenge considering infrastructure totalled more than 20TB.

Using our chosen replication technology and Genisys expertise we were able to replicate and keep the data in sync allowing for a smooth transition, on time and in budget.

Modern workplace practices require mobility in corporate telephony solutions. Organisation require an integration between traditional telephony and Teams call to provide a communications experience.

Genisys can provide fully featured direct Teams calling for our customers using Microsoft Teams and Genisys direct call routing.

In today’s world, we are always looking at expanding, downsizing or start-up and new office.

We are often asked to manage a new office fit out, whether it be just supplying hardware and professional servers, or a complete end to end solution. Throughout the years of providing this service, there has been a requirement to do the following –

  • Project management
  • Implementation services
  • Network cabling and termination
  • Hardware moves from one location to another (in some cases interstate relocation)
  • Desktop setup and configuration
  • Server setup and configuration
  • Network switch and router installation and configuration
  • network patching
  • Third-party hardware installation and configuration
Customer not getting maximum value from their network expenditure, with often substandard support and frequent SLA breaches.

Genisys is a carrier neutral network integrator, with a national presence. We deliver a tailored network solution to deliver value, with an Australian based project management and service desk.

Keeping the lifecycle and compliance of desktop hardware and operating system is crucial. We are often out on jobs where new desktops are required.

Utilising our sales team, we can provide our customers with the correct hardware and the right price, and perform rollouts, whether it would be a single desktop or 1000 desktops. We have the tools and the resource to complete the requirement.

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