Managed Microsoft 365

Our team will manage and support your day-to-day M365 requirements, allowing for a seamless secure working environment.

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Supports clients with the management of their Microsoft 365 accounts

Support provided by our experienced Australian based IT team, who will look after all incidents, requests, monitor applications and conduct reports to ensure everything is working seamlessly. This includes tasks like adding and removing M365 users, changing licenses, and resetting passwords through to security or device management, backups.

Stay Connected
From Anywhere

Whether you’re working remotely or onsite, Microsoft 365 (M365) keeps your business connected with 99.9% up-time guaranteed. Allowing for easy collaboration with clients and partners via Microsoft teams and OneDrive.

Contract Development

Service
Flexibility

Integrate Microsoft 365 with Exchange infrastructure for even greater flexibility. Plus, Genisys has multiple support tiers available, so your business has the right plan to maximise their investments in Microsoft 365.

Maximise Team
Collaboration

Genisys Microsoft 365 service gives your organisation a comprehensive centralised platform. We will manage all the administration tasks and IT complexities, so your organisation has an easy to use and secure working platform.

Security Solutions

Safety and
Security

We look after M365 licenses, quickly responds to requests or incidents, monitor applications and safeguards your data backups. Microsoft 365 is hosted in the cloud, your business will always have the latest version.

We have multiple support tiers available

We offer full Microsoft 365 deployment, migration and support activities as part of our fully managed Microsoft 365 service.

Applications Genisys can manage for your business, include but not limited to: Microsoft Exchange and Microsoft Outlook, Microsoft Word, Excel and PowerPoint, Microsoft Teams, PowerBI, SharePoint Online, OneDrive, Intune.

The Genisys Service Desk also supports all Microsoft Windows based printing and scanning (browser, application, native). This also includes multi-function-printer setup and support, local printer networking issues, and liaising with third party print vendor support.

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Our Managed Microsoft 365 Solutions and Services include

Our customers trust what we have to say and deliver. If a product or service falls within our disciplines then we will make sure we deliver. Below are some of the jobs we have completed –

System Management for:

  • Microsoft 365 accounts, include migration to M365 from legacy services
  • Azure AD Connect and Azure Active Directory
  • Microsoft 365 subscription management and licensing provision
  • Exchange and SharePoint Online
  • OneDrive for Business
  • Exchange Online Protection
  • Microsoft Teams / Teams Calling
  • Microsoft Endpoint Manager

24/7/365 System Monitoring Coverage

System Maintenance Coverage 24×5 Mon – Fri (excluding public holidays)

On-going Support for all Microsoft 365 products and end user support

System Management for:

  • SharePoint Online
  • OneDrive for Business
  • Microsoft Team
Genisys Managed SharePoint solutions will transform a business’s working environment to be more flexible, reliable, and secure. With transformation from on-premises SharePoint to SharePoint in Microsoft 365, the introduction of new ways to manage and share company data, to creating standardise processes that move away from legacy file servers.

Genisys can assist the following SharePoint administration tasks for a business:

  • Migrating content from file shares, SharePoint Server, or other cloud providers to OneDrive in Microsoft 365
  • Ensuring files are retained for a specified period, or delete them on a specified schedule
  • Methods to prevent the loss or exfiltration of important data in documents emails
  • Protect important files on users’ desktops or in their Documents folder
  • Showing your users, the basics of SharePoint, including how to work with people outside your organisation.
Genisys has several government and private enterprises utilising both the IaaS and PaaS functionalities of Azure. As such, we have expertise in designing, maintaining, and supporting both types of Azure applications, whether it is a serverless single function application or a multi-tier, multi-region e-commerce website.
Microsoft Team gives your business a seamless centralised phone system, allowing remote access and reliability for all their users, cross all sites and states. Furthermore, when your business transitions to Microsoft Teams that’s managed by Genisys you’ll get the following benefits:

  • Modernised phone system with enterprise features and Genisys high level security
  • High availability of SIP trunk and SBC infrastructure
  • Microsoft 365 business support for Microsoft Teams Call
  • Enterprise-grade SBC to integrate Direct Routing into Microsoft Teams

Our Popular Microsoft 365 Plans

Microsoft 365 Business Basic

Includes:

  • Chat, call, meet up to 300 attendees
  • Web and mobile versions of Office apps
  • 1 TB of cloud storage
  • Business-class email
  • Standard security
  • Anytime phone and web support

Apps and Services

Word, Excel, PowerPoint, Teams, Outlook, Exchange, OneDrive and SharePoint

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Microsoft 365 Apps for Business

Includes:

  • Desktop versions of Office apps with premium features
  • 1 TB of cloud storage
  • Standard security
  • Anytime phone and web support

Apps and Services

Word, Excel, PowerPoint, Outlook, OneDrive, Access (PC only) and Publisher (PC only)

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Microsoft 365 Apps Business Standard

Includes:

Everything in Business Basic, plus:

  • Desktop versions of Office apps with premium features
  • Easily host webinars
  • Attendee registration and reporting tools
  • Manage customer appointments

Apps and Services

Every App in Business Basic, plus:

  • Access (PC only)
  • Publisher (PC only)
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Microsoft 365 Apps Business Premium

Includes:

Everything in Business Standard, plus:

  • Advanced security
  • Access and data control
  • Cyberthreat protection

Apps and Services

Every App in Business Basic, plus:

  • Intune
  • Azure Information Protection
  • Access (PC only)
  • Publisher (PC only)
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Microsoft 365 E3

Get best-in-class productivity apps combined with core security and compliance capabilities for your enterprise.

Includes

Word, Excel, PowerPoint, Outlook, OneNote, SharePoint, OneDrive, Teams, Stream and Windows 11.

With the following key features:

  • Threat protection (Microsoft Advanced Threat Analytics, Microsoft Defender Antivirus and Device Guard)
  • Information protection (Data loss Prevention for email and files, Windows Information Protection and BitLocker, Azure Information Protection P1)
  • Security management (Microsoft Secure score, Microsoft Security and Compliance Center
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Why choose Genisys as your MSP

Genisys is a Microsoft CSP (Cloud Service Partner – Direct Partner), which means as an organisation, we have invested in our own infrastructure and demonstrated our support and billing capabilities are up to Microsoft standards.

Furthermore, our experience team is made up of Service Desk Support Analysts, Systems Engineers and Solutions Architects. They’ve knowledge and skills to troubleshoot and resolve all Microsoft 365 end user products.

Microsoft - Cloud Solutions Provider

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