Unified Communications

Modernise your communications with a flexible, low-cost phone system that allows your team to work from anywhere

Lower the cost of ownership with a hosted PBX that allows for increased functionality and capability

Companies are increasingly looking to hosted PBX not only for increased functionality and capability but more importantly because of how it reduces their total cost of ownership.

We specialise in cloud UC and our offerings include many options to ensure the solution is tailored to your requirements. Examples of solutions we offer include Microsoft Teams Calling for O365 to more traditional hosted PBX products. The primary benefit of these solutions is simplicity as they remove the need for you to manage and operate PBX hardware systems on your premises. In addition, these architectures also eliminate the need for separate ISDN and SIP trunks as PSTN calling features are bundled into the offering.

Unified Communications - VoIP

The Platforms

Our solutions are delivered across dedicated Internet services or Private IP (such as MPLS) networks which remove the need for physical phone systems at different locations. We have strong partnerships with a variety of vendors to ensure we can supply high quality handsets and equipment which simply plug into the local area network and connect securely to the hosted Telephony platforms.

Take control of your IP Telephony with a full featured Hosted PBX Solution. From ring groups and call queues, to remote workers, flexible call routing options and voicemail – it’s all at your fingertips and under your complete control. Never worry about upgrades and network availability again, just plug in a compatible handset or softphone and you are ready to go. We can scale from 1 to 1000 extensions.

Features Include –

  • Voicemail
  • Call transfer
  • Call waiting
  • Call screening
  • Caller blacklisting
  • Do not disturb
  • Call transfer
  • Call recording
  • Call event logging
  • Call detail records / call history
  • Voicemail to email
  • Three-way calling support
  • Calling Queues
  • Conference bridge
  • Ring groups
  • Announcements
  • Unlimited extensions
  • Interactive Voice Response
  • Secure communications
  • Voicemail blasting
  • Follow me / find me calling

Microsoft Teams calling is a 100% cloud-based PBX solution built into the Microsoft Teams collaboration platform. Integrate your business phone numbers with Microsoft Teams to make and receive calls directly within the application on any device that runs Microsoft Teams.

Microsoft Teams calling is a professional on-call experience with call forwarding, conference calls, auto attendant, call queues, voicemail and hold music.

Genisys provides integration and direct call routing between existing PBX infrastructure and Microsoft Teams delivering additional flexibility and on-demand call routing beyond those available in Microsoft Teams.

Connect your existing PBX to the Genisys IP Telephony network to access to benefits of VoIP while making use of your existing investment in your telephony infrastructure. You can either port your numbers to Genisys for inbound or outbound calling, or simply take advantage of our competitive outbound call rates, we can either replace or augment your existing telephony provider.

Genisys is compatible with a wide range of PBX systems large or small including Samsung, Panasonic, NEC, Cisco, Alcatel, Avaya, Mitel, Genesys, Asterisk, FreeSWITCH and OpenSIPS based PBX systems.

Genisys has years of experience in providing geo-redundant, highly available SIP trunking for maximum uptime and reliability.

Our Vendors

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